Join Us And Be A Warsh Exterior Cleaning Pro!
Learn About Us! Are We A Good Fit For You?
Are you wanting to make a great amount of money and have fun while doing it? Consider us here at Warsh Exterior Cleaning Pros! Look more into our company specifics below and see if we are a great fit for you!
Our Core Values
- WOW
- Accountable
- Relationship-centered
- Satisfaction
- Honorable
Join Us And Be A Warsh Exterior Cleaning Pro!
Warsh Exteriors Pros would love to have you!
Be a part of our team!
We at Warsh Exteriors Pros are very happy that you are considering being a part of the team! Now before you try to apply, we have some clarifications that we would like to bring to your attention.
- All aspects of our company strive to keep the atmosphere of the company well behaved and as friendly as possible
- On that note, any cursing or horse play on the job site will not be tolerated
- Honesty is one of the key elements to being an employee here at Warsh Exteriors Pros and it goes a long way. We love to be honest with each other as well as customers to ensure healthy and fruitful relationships
- Appearance of each individual employee must be kept up to a standard
Thank you for reading through our conditions and we would be very excited to have you on the team!
Field Technician
Crew Lead Technician
Office Administrator
Territory Manager
Field Technician
OVERVIEW & PURPOSE
The main role as a Field Technician is to be ready and willing to work hard and grow efficient in the work set before them. Learning to be efficient at the tasks set before a Field Tech is key as these are the main tasks that will be set day by day. A Field Tech is not meant to be the grunt worker of the group, but the role is meant to be a place of learning to pave the way to one day lead a crew. As the lead see’s improvement in your performance, a production bonus will be applied to the Field Tech’s hourly payment.
PRODUCTION
- Perform many types of work at the jobsite including cleaning windows, gutters, screens, etc.
- Work with one to two more people in a crew.
- Follow the Lead Technician’s instructions on the jobsite in order to be as efficient as possible.
- Take initiative and be proactive on and off the jobsite.
CUSTOMER RELATIONS
- Perform your duties as expected in order to ensure the customer is pleased with their experience.
- Be able to relay information to customers if approached by one. Stay attentive during conversation.
- Address any concerns about the service to the Lead Technician before they initiate their final encounter with the customer.
OPERATIONS
- Assist your Lead Technician in loading and unloading the vehicle each day.
- Use Housecall Pro to clock in and out at appropriate times each day.
- Perform duties at the shop/office that will be assigned each week.
KEY SKILLS AND QUALITIES
Here at Warsh there are certain qualities that would allow you to thrive at your job. Below is a list of key skills and qualities that we look for in an employee
- Have a desire to learn and advance throughout your position(s).
- Keep a professional appearance.
- Practice acceptable personal hygiene.
- Be positive and friendly with customers and coworkers.
- Have initiative and proactiveness.
- Show up on time and be reliable.
- Be a team player.
Crew Lead Technician
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Crew Leader position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The Crew Leader position is a key role at Warsh Exterior Cleaning Pros. You are the glue that holds our job-site operations together. You are the customer’s main contact between them and Warsh as a company. You set the standard in leadership, professionalism and customer service that Field Technicians learn from.
Crew Leaders set the tone each and every day for work ethic, exemplary customer service, and a detail oriented approach on the job-site.
PRODUCTION
- Efficiently operate a crew of 2-3, ensuring efficient workflow.
- Coordinate timely arrival to each job as scheduled and completion of all scheduled jobs each day.
- Coordinate appropriate load-out of work vehicle(s) each day.
- Offer customer the opportunity to have addtiional work done (when ahead of schedule).
- Meet revenue targets each day
- $500/technician per day for window cleaning and gutter cleaning
- $800/technician per day for house washing, roof cleaning and power washing
- Ensure all work meets or exceeds the Warsh standard.
CUSTOMER RELATIONS
- Ensure that all customers are pleased with the job and that the Warsh standard was met.
- Initiate excellent response time and updates with customer when on the way and during the job.
- Ensure that all Field Technicians behave in a way that keeps the customer happy and comfortable.
The Crew Leader is responsible for ongoing field training of all Field Technicians in his crew:
- Training in elite customer service.
- Training in efficient field operations.
- Training in personal accountability and a team-first approach to everything we do.
OPERATIONS
- Report any lost or left behind equiptment to management, and ensure it is retrieved in a timely manner when possible.
- Ensure that all Warsh standard operating procedures are followed to the letter.
- Work with the Production Manager to complete the Vehicle Loadout Checklist as scheduled.
- Communicate with the Office Manager regarding scheduled jobs, job updates, customer communication, and any other relevant information.
MANAGEMENT
- Supervise the activity of assigned Field Technicians
- Master the use of various softwares for recording information, scheduling, and communication.
- Assist in ongoing field training for all Field – Technicians as directed.
- Observe Field Technician’s performance in the field.
KEY SKILLS AND QUALITIES
The Crew Leader must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances. Balancing high production with excellent customer service is the ultimate goal of the Crew Leader. Below are some key qualities that the Warsh looks for in future leadership candidates:
- Ability to efficiently direct others on the team.
- Efficient use of time and resources.
- Positive, friendly demeanor, even when faced with negativity or hostility.
- Confidence in personal ability.
- Proactive decision making
- A collaborative mindset when it comes to working with the Warsh team- easy to work with.
- A love for serving others
Office Administrator
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Office Administrator (OA) position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The OA role is critical to the smooth operation of the company. The OA serves a number of key roles, including acting as the primary information hub for field technicians, efficient scheduling, tracking important data and metrics, communicating with customers in via a number of different channels, and handling accounts receivable.
The OA also plays a key role in ensuring that all customers have an amazing experience with Warsh. This includes friendly and proactive communication and savvy complaint resolution.
The OA works a 40-hour/week schedule (Monday through Friday, 8am-5pm). The OA may occasionally be asked to be “on call” on Saturdays through certain busy parts of the season.
COMMUNICATION
- Answer all general inbound phone calls, sms and instant messages and office emails.
- Coordinate with Operations Managers to address call-backs, equipment retrieval, etc.
- Coordinate with Crew Leaders to update job details, change orders, scheduling changes etc.
- Respond to all online reviews.
- Engage in over-the-phone sales using company provided scripts, pricing and service options.
SCHEDULING
- Maximize scheduling and routing each day to meet production goals.
- Scheduling, Dispatching and Confirming Appointments.
- Handle reschedule/cancellation requests promptly and efficiently.
- Master our CRM system for use in scheduling, routing and dispatching.
ADMINISTRATION
- Manage client database and records.
- Prepare, confirm and file forms and paperwork as needed.
- New hire onboarding documents.
- Performance Review, Quality Assessment, Vehicle Checklist documents, etc.
- Populating Percentage Pay Sheet spreadsheet with accurate data.
- Create and post content on social media platforms on a weekly basis.
ACCOUNTS RECIEVABLE
- Create, edit and send invoices when jobs are complete.
- Ensure jobs have been marked complete and are ready to be invoiced.
- Make necessary adjustments to work orders based on feedback from Operations Manager and Crew Leaders.
- Send weekly reminders for overdue invoices.
- Take payments via credit card through CRM system over the phone.
- Prepare weekly A/R Aging Report for General Manager.
KEY SKILLS AND QUALITIES
The OA must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. A great OA must be able to juggle multiple tasks at once, while maintaining a level head. Most importantly, the OA must be able to care for our customers in an exceptional way at all times, regardless of circumstances. The Customer Experience must be the OA’s primary focus.
WARSH LOOKS FOR IN OA CANDIDATES:
- A mind for organization
- Efficient use of time and resources
- Positive, friendly demeanor, even when faced with negativity or hostility.
- Confidence in personal ability.
- Proactive decision making
- A collaborative mindset when it comes to working with the Warsh team
- Share’s the Warsh vision for the future and wants to go there with the team.
Territory Manager
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Territory Manager (TM) position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The TM position is one of the most important roles in the company. An effective TM will seek to not only meet goals, but also help the customers achieve what they need and more. The TM sets the standard of the whole company and is the first person the customers see.
PERSONAL SALES
- Manage and fulfill all assigned leads promptly (average of 10 new assigned leads per week).
- Generate 15-20 new leads per week via cold calling strategies.
- Goal: Convert 90% of assigned leads into sent quotes within 2 days and 100% of assigned leads into sent quotes within 4 days.
- Be frequent in follow ups with unsure customers.
- Master the use of House Call Pro custom quote creation.
- Manage all personal quote related customer communication and follow up.
- When dealing with customers; maintain professional, clean cut appearance; courteous, over-the-top-friendly demeanor; and always arrive on time.
- Maintain a 55-60% close rate
- Meet weekly sales goals;
Acceptable: $2500in sales.
Good: $3750 in sales.
Very Good: $4500 sales.
Excellent: $5500 in sales.
Good: $3750 in sales.
Very Good: $4500 sales.
Excellent: $5500 in sales.
Sales Meetings And Training
- Prepare for and attend weekly Admin Meeting with the Producion Manager and Owner reviewing KPI’s and Big Wins.
- Weekly review of personal sales metrics and KPI’s with the aim of hitting your targets.
- Coninue to study sales tactics, to continually enhance personal sales skills.
New Business Development
- Focus on building new relationships with potential clients. Always be on the lookout for new opportunities to sell our amazing services to new customers.
- Develop and grow customer base in neighborhoods where we already have a client base.
Compensation follows a “Base Against Commission” model. Here’s how it works.
You will receive a weekly salary of $600 every week throughout the year, regardless of how much you sell that week. This weekly salary is essentially your first $600 worth of commission earnings for that week, earned in advance. As your sold jobs are completed (the work has been performed and the customer is satisfied), you will earn commission at a rate of 15% for all of your converted sales.
At the end of each week, your total sales/commissions will be calculated based off of your completed jobs. If your commission amount exceeds your $600 salary, you will earn the additional amount as a commission bonus. Your commissions will be added to your paychecks after the work has been completed.
Field Technician
Crew Lead Technician
Office Administrator
Territory Manager
Field Technician
OVERVIEW & PURPOSE
The main role as a Field Technician is to be ready and willing to work hard and grow efficient in the work set before them. Learning to be efficient at the tasks set before a Field Tech is key as these are the main tasks that will be set day by day. A Field Tech is not meant to be the grunt worker of the group, but the role is meant to be a place of learning to pave the way to one day lead a crew. As the lead see’s improvement in your performance, a production bonus will be applied to the Field Tech’s hourly payment.
PRODUCTION
- Perform many types of work at the jobsite including cleaning windows, gutters, screens, etc.
- Work with one to two more people in a crew.
- Follow the Lead Technician’s instructions on the jobsite in order to be as efficient as possible.
- Take initiative and be proactive on and off the jobsite.
CUSTOMER RELATIONS
- Perform your duties as expected in order to ensure the customer is pleased with their experience.
- Be able to relay information to customers if approached by one. Stay attentive during conversation.
- Address any concerns about the service to the Lead Technician before they initiate their final encounter with the customer.
OPERATIONS
- Assist your Lead Technician in loading and unloading the vehicle each day.
- Use Housecall Pro to clock in and out at appropriate times each day.
- Perform duties at the shop/office that will be assigned each week.
KEY SKILLS AND QUALITIES
Here at Warsh there are certain qualities that would allow you to thrive at your job. Below is a list of key skills and qualities that we look for in an employee
- Have a desire to learn and advance throughout your position(s).
- Keep a professional appearance.
- Practice acceptable personal hygiene.
- Be positive and friendly with customers and coworkers.
- Have initiative and proactiveness.
- Show up on time and be reliable.
- Be a team player.
Crew Lead Technician
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Crew Leader position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The Crew Leader position is a key role at Warsh Exterior Cleaning Pros. You are the glue that holds our job-site operations together. You are the customer’s main contact between them and Warsh as a company. You set the standard in leadership, professionalism and customer service that Field Technicians learn from.
Crew Leaders set the tone each and every day for work ethic, exemplary customer service, and a detail oriented approach on the job-site.
PRODUCTION
- Efficiently operate a crew of 2-3, ensuring efficient workflow.
- Coordinate timely arrival to each job as scheduled and completion of all scheduled jobs each day.
- Coordinate appropriate load-out of work vehicle(s) each day.
- Offer customer the opportunity to have addtiional work done (when ahead of schedule).
- Meet revenue targets each day
- $500/technician per day for window cleaning and gutter cleaning
- $800/technician per day for house washing, roof cleaning and power washing
- Ensure all work meets or exceeds the Warsh standard.
CUSTOMER RELATIONS
- Ensure that all customers are pleased with the job and that the Warsh standard was met.
- Initiate excellent response time and updates with customer when on the way and during the job.
- Ensure that all Field Technicians behave in a way that keeps the customer happy and comfortable.
The Crew Leader is responsible for ongoing field training of all Field Technicians in his crew:
- Training in elite customer service.
- Training in efficient field operations.
- Training in personal accountability and a team-first approach to everything we do.
OPERATIONS
- Report any lost or left behind equiptment to management, and ensure it is retrieved in a timely manner when possible.
- Ensure that all Warsh standard operating procedures are followed to the letter.
- Work with the Production Manager to complete the Vehicle Loadout Checklist as scheduled.
- Communicate with the Office Manager regarding scheduled jobs, job updates, customer communication, and any other relevant information.
MANAGEMENT
- Supervise the activity of assigned Field Technicians
- Master the use of various softwares for recording information, scheduling, and communication.
- Assist in ongoing field training for all Field – Technicians as directed.
- Observe Field Technician’s performance in the field.
KEY SKILLS AND QUALITIES
The Crew Leader must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances. Balancing high production with excellent customer service is the ultimate goal of the Crew Leader. Below are some key qualities that the Warsh looks for in future leadership candidates:
- Ability to efficiently direct others on the team.
- Efficient use of time and resources.
- Positive, friendly demeanor, even when faced with negativity or hostility.
- Confidence in personal ability.
- Proactive decision making
- A collaborative mindset when it comes to working with the Warsh team- easy to work with.
- A love for serving others
Office Administrator
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Office Administrator (OA) position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The OA role is critical to the smooth operation of the company. The OA serves a number of key roles, including acting as the primary information hub for field technicians, efficient scheduling, tracking important data and metrics, communicating with customers in via a number of different channels, and handling accounts receivable.
The OA also plays a key role in ensuring that all customers have an amazing experience with Warsh. This includes friendly and proactive communication and savvy complaint resolution.
The OA works a 40-hour/week schedule (Monday through Friday, 8am-5pm). The OA may occasionally be asked to be “on call” on Saturdays through certain busy parts of the season.
COMMUNICATION
- Answer all general inbound phone calls, sms and instant messages and office emails.
- Coordinate with Operations Managers to address call-backs, equipment retrieval, etc.
- Coordinate with Crew Leaders to update job details, change orders, scheduling changes etc.
- Respond to all online reviews.
- Engage in over-the-phone sales using company provided scripts, pricing and service options.
SCHEDULING
- Maximize scheduling and routing each day to meet production goals.
- Scheduling, Dispatching and Confirming Appointments.
- Handle reschedule/cancellation requests promptly and efficiently.
- Master our CRM system for use in scheduling, routing and dispatching.
ADMINISTRATION
- Manage client database and records.
- Prepare, confirm and file forms and paperwork as needed.
- New hire onboarding documents.
- Performance Review, Quality Assessment, Vehicle Checklist documents, etc.
- Populating Percentage Pay Sheet spreadsheet with accurate data.
- Create and post content on social media platforms on a weekly basis.
ACCOUNTS RECIEVABLE
- Create, edit and send invoices when jobs are complete.
- Ensure jobs have been marked complete and are ready to be invoiced.
- Make necessary adjustments to work orders based on feedback from Operations Manager and Crew Leaders.
- Send weekly reminders for overdue invoices.
- Take payments via credit card through CRM system over the phone.
- Prepare weekly A/R Aging Report for General Manager.
KEY SKILLS AND QUALITIES
The OA must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. A great OA must be able to juggle multiple tasks at once, while maintaining a level head. Most importantly, the OA must be able to care for our customers in an exceptional way at all times, regardless of circumstances. The Customer Experience must be the OA’s primary focus.
WARSH LOOKS FOR IN OA CANDIDATES:
- A mind for organization
- Efficient use of time and resources
- Positive, friendly demeanor, even when faced with negativity or hostility.
- Confidence in personal ability.
- Proactive decision making
- A collaborative mindset when it comes to working with the Warsh team
- Share’s the Warsh vision for the future and wants to go there with the team.
Territory Manager
OVERVIEW & PURPOSE
To clearly outline the responsibilities and expectations associated with the Territory Manager (TM) position at Warsh Exterior Cleaning Pros.
INTRODUCTION
The TM position is one of the most important roles in the company. An effective TM will seek to not only meet goals, but also help the customers achieve what they need and more. The TM sets the standard of the whole company and is the first person the customers see.
PERSONAL SALES
- Manage and fulfill all assigned leads promptly (average of 10 new assigned leads per week).
- Generate 15-20 new leads per week via cold calling strategies.
- Goal: Convert 90% of assigned leads into sent quotes within 2 days and 100% of assigned leads into sent quotes within 4 days.
- Be frequent in follow ups with unsure customers.
- Master the use of House Call Pro custom quote creation.
- Manage all personal quote related customer communication and follow up.
- When dealing with customers; maintain professional, clean cut appearance; courteous, over-the-top-friendly demeanor; and always arrive on time.
- Maintain a 55-60% close rate
- Meet weekly sales goals;
Acceptable: $2500in sales.
Good: $3750 in sales.
Very Good: $4500 sales.
Excellent: $5500 in sales.
Good: $3750 in sales.
Very Good: $4500 sales.
Excellent: $5500 in sales.
Sales Meetings And Training
- Prepare for and attend weekly Admin Meeting with the Producion Manager and Owner reviewing KPI’s and Big Wins.
- Weekly review of personal sales metrics and KPI’s with the aim of hitting your targets.
- Coninue to study sales tactics, to continually enhance personal sales skills.
New Business Development
- Focus on building new relationships with potential clients. Always be on the lookout for new opportunities to sell our amazing services to new customers.
- Develop and grow customer base in neighborhoods where we already have a client base.
Compensation follows a “Base Against Commission” model. Here’s how it works.
You will receive a weekly salary of $600 every week throughout the year, regardless of how much you sell that week. This weekly salary is essentially your first $600 worth of commission earnings for that week, earned in advance. As your sold jobs are completed (the work has been performed and the customer is satisfied), you will earn commission at a rate of 15% for all of your converted sales.
At the end of each week, your total sales/commissions will be calculated based off of your completed jobs. If your commission amount exceeds your $600 salary, you will earn the additional amount as a commission bonus. Your commissions will be added to your paychecks after the work has been completed.
